Commit to your skin wellness risk-free. If you finish the course and don't see results, we’ll refund you, even if the box is empty.
The Promise
At NOURRI WELLNESS, we are confident in the transformative power of our formulas. However, we know that true wellness takes commitment and every body responds differently. That is why we offer a guarantee that rewards your consistency.
If you commit to the process, finish the full course, and still find it isn't the right fit for you, we will refund your purchase. Eligibility for this guarantee is valid for 90 days from the date of purchase.
How It Works
To ensure every customer gives the product a fair chance to work, our guarantee is simple but strict:
-
Commit to the Process: Real change takes time. To qualify for this guarantee, we require you to complete the full course of the product as recommended.
-
Don't Judge Too Quickly: We do not accept returns for "lack of results" on partially used items. You must finish the supply to determine if it truly works for you.
-
Return the "Empty Box": If you have finished the course and remain unsatisfied, simply return the empty containers (bottles, tubes, or boxes) to us. We will verify the empty packaging and issue your full refund.
(Note: If you experience an allergic reaction or immediate medical issue, please contact us directly at hello@nourriwellness.com so we can assist you separately from this policy.)
Refund Options
Once your return is received and the empty containers verified, you can choose:
-
Cash Refund: Funds returned to your original payment method (processed within 5–10 business days).
-
Store Credit: Valid for 90 days to help you find a different solution.
Fair Use Guidelines
To ensure we can maintain this generous policy for everyone, the following limits apply:
-
One-Time Per Product: The guarantee applies once per specific product type per customer (e.g., if you claim it for RCV PRO once, future RCV PRO orders are not eligible).
-
Lifetime Cap: There is a lifetime claim limit of SGD$300 per customer, designed to cover a standard 3-month supply plus shipping.
-
Shipping Covered: We believe a risk-free trial should be truly cost-free. We will provide a pre-paid shipping label for your return.
How to Claim?
We’ve made the process simple:
-
Email hello@nourriwellness.com or WhatsApp +65-8827 8208 within 90 days of your purchase date with your Order Number and a brief description of your experience.
-
Our team will review your request and provide a prepaid shipping label.
-
Pack the empty containers/boxes securely and ship them back.
-
Once received, your refund will be processed within 3 business days.
Why We Take The Risk
Our goal isn't just to sell products; it's to help you find the solution that truly works for your body. We offer this "Empty Box" guarantee because we want to remove the hesitation from your skin wellness journey.
We take on the financial risk so you can focus entirely on the routine, and the results. We are rooting for your success every step of the way.